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Boxes Online accepts the return of goods purchased on the Boxes Online website only if they are unopened and in their original condition. Should you return the goods within 7 days of receipt we will issue a full refund for the price you paid for the item/s less the delivery fee by means of the payment method used. Please note that you will be responsible for the costs of returning the goods.

NB: Due to the fact that custom boxes and die cut boxes are made specifically to customers  individual requirements, We will not take any responsibility for any wrongly ordered boxes nor will we refund/credit any money after orders have been manufactured.

For your protection we recommend you use a fully tracked and insured service as Boxes Online is not liable for any loss or damages during transit of the returned item/s.


Should you request the cancellation of an order, 7 days after receipt Boxes Online will refund you the full price of the product (Less shipping fees if applicable) only if unopened and in its original condition.

ALL RETURNS AND CANCELLATION REQUESTS NEED TO BE SENT TO This email address is being protected from spambots. You need JavaScript enabled to view it.