Why does my order revert to cancel order?
Simply put, the delivery details entered may differ from the ones needed to calculate the delivery fee. The simplest solution is to use THIS LINK to our courier’s serviceable areas and check whether you may have entered the "post code" or "suburb" differently from what they have on their website.
https://www.fastway.co.za/tools/quick-quote/

What to do?
Make a dummy quote for a parcel by selecting the "sending from" to anywhere you choose and then selecting the "sending to"  to your required delivery area. Then make sure that the "post code" and "sending to" that is provided on the Fastway website corresponds to the ones entered into the fields on the Boxes Online website.

On the Boxes Online Website:
For the Post code: Place Only the "post code"  as seen on Fastway with NO other information!
For the Suburb: Place Only the "sending to"  as seen on Fastway with NO other information!
For the Province: Use the dropdown to select the correct province.

NB: Do not place all the information as seen on the Fastway website next to one another in the "suburb"  or "post code"  fields because it won’t work!


Why does this happen?
We are unable to use a one size fits all delivery fee as seen with most online websites. For this reason our website needs to communicate with our courier’s website to be able to get delivery pricing instantly and dynamically. Because this process is not overseen by humans and is automated, any information not seen correctly by each website will be thrown out and as a failsafe revert orders to the "cancel order" instead.


If paying by eft to a cancelled order and a delivery fee has not been included it means that a the delivery fee has not been added and we will not be able to send out the parcel before recieving the funds for the delivery fee too.